Why local governments need an AI strategy and how open data paved the way

How one public official blends technology, service, and strategy to shape the future of his community.

Steve Rao, senior council member in Morrisville, North Carolina, sat down with the All Things Open team to share how technology and community leadership shape his work, and why he believes smart cities and AI are key to public service.

His journey into civic tech began with moving Morrisville’s infrastructure to the cloud. That early push led to a broader effort to improve government services using data and IoT tools. From flood sensors in parks to real-time court scheduling, Steve focused on small, effective projects that showed clear value. These wins helped Morrisville earn national recognition for its smart city work.

Now, his focus includes building an AI strategy for local government. He sees it as essential for improving services, attracting startups, and preparing the workforce. That includes automation, training programs, and responsible use of tools like ChatGPT. For Steve, AI isn’t just about innovation, it’s about making government more efficient, accessible, and secure.

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He’s also championing the idea of a statewide or regional AI task force. The goal is to bring together technologists, policymakers, and community leaders to guide responsible AI adoption. From traffic systems to public safety, Steve believes governments must act with clarity and transparency. Events like All Things Open give him energy and ideas to bring back to his work in Wake County.

As for his own productivity, Steve credits exercise. A former competitive tennis player, he trains daily to stay sharp and focused. That energy, he says, carries into everything he does as a public official.

Key takeaways

• Smart cities start small: Steve’s approach emphasizes “quick wins” and departmental collaboration, helping build momentum for larger projects.
• Governments need AI strategies: Just like the cloud era, AI requires thoughtful planning, from services and job creation to ethics and security.
• Energy fuels leadership: Steve credits his productivity and focus to daily exercise, proving that personal discipline supports professional success.

Conclusion

Steve Rao’s story highlights what’s possible when public service meets technical insight. From open data to AI policy, he’s showing how local governments can embrace innovation while staying grounded in community needs. For developers and civic tech enthusiasts alike, his work is a reminder that the right mix of people, tools, and intention can lead to meaningful change.

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